Museum Staff / Illusions Expert

Role: Museum Staff

Work location: City Center DC, 927 H St NW, Washington, DC 20001, United States

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About us

Museum of Illusions is the world's largest and fastest-growing museum chain with more than 40 locations in 26 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.

Museum Staff role overview

Museum staff play an integral role in the success of the museum by facilitating our exhibits, interacting with guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall guest experience at the Museum of Illusions Washington DC.

Museum general staff monitor museum operations for the enjoyment, safety and security of guests and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum, and promptly taking care of any customer needs.

What you would get to do
  • Present a positive and professional demeanour, as an ambassador for the Museum.
  • Ensure guest satisfaction by providing superior customer service.
  • Engaging with guests, by offering assistance, illusion explanations, photo taking, etc.
  • Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
  • Participating in and/or leading special events (I.e., school field trips, group visits, birthday parties, private rentals.
  • Keep the museum, including bathrooms, smart-shop and outdoor entryway, free of trash and debris.
  • Maintain museum traffic flow
  • Run museum reception area and perform all related task
  • Selling tickets, and museum merchandise.
  • Restocking the smart-shop and merchandise
  • Monitor smart playroom – replacing missing parts, changing instruction stickers, price tags, etc.
  • Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.
What you should bring along
  • Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role;
  • Customer service experience preferred;
  • Great communication skills;
  • Ability to be resourceful and proactive when issues arise;
  • Excellent organisational and administrative skills;
  • Ability to work under pressure and time-management skills, with the ability to prioritise tasks.
  • Weekend availability
Required qualifications
  • Legally authorised to work in the United States
    Preferred qualifications:
    18 years or older

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